9. Will you provide any Technical Support?
Finally, it is important to know that your attendees are going to be taken care of. If they are struggling to access the event or are having connection issues, you do not want them just to drop off the event.
Ask your provider what support they have in place for your attendees, do they offer a live chat with an actual person, or do they have to go through automated steps first. Is this option always available or does it rely on a specific request before an event?
In addition to your attendees, it is worth knowing if your presenters will have support, is someone available to talk with while the event is ongoing or do they need to come off the presentation to reach someone?