Test Connection

Let's get you connected.

Step 1: Press Play

Can you see the video and hear the audio?

Yes

That’s it, you’re done; get yourself a coffee!

No

Hmm, it seems you may be having some issues. Head to Step 2 below so we can get this fixed.

Step 2: Follow These Steps

Consult our most common FAQs before shouting for help:

  1. There’s no audio – please ensure you have your headphones or speakers plugged in and turned up. Ensure your device is not muted.
  2. Nothing plays or the content swirls – you may have a slow Internet connection. We always recommend using an ethernet or wired connection (it’s often faster and more reliable than wifi). If you still have issues you should check your connection speed using a speed test application (like www.speedtest.net). You need at least 600kbps/0.6Mbps on the download section to view.

If you still have issues chat with us or fill out the form below and we’ll do our best to help.

Run Better Online Events

With our team of Event Producers providing first-class support throughout your online events, engaging your audience is just one click away…