Test Connection

Let's get you connected.

Step 1: Does the video play?

Can you see the video and hear the audio?

Yes: That's it, you're done; get yourself a coffee!
No: Hmmm, it seems you may be having some issues. Head to Step 2 below so we can get this fixed.

Consult our most common FAQs before shouting for help:

There’s no audio – please ensure you have your headphones or speakers plugged in and turned up. Ensure your device is not muted and you have unmuted the player.
Nothing plays or the content swirls – you may have a slow Internet connection. We always recommend using an ethernet or wired connection (it’s often faster and more reliable than WiFi). If you still have issues you should check your connection speed using a speed test application (like www.speedtest.net). You need at least 600kbps/0.6Mbps on the download section to view.

If you're still facing issues, please consult our help article for additional help.